Get in Touch With Us
Got a question about something you've read on mbnwo.ca, spotted an error in one of our free spins breakdowns, or just want to tell us we've missed a Canadian casino worth reviewing? This is the page for that. Below is how to reach us, what we can actually help with, and what happens once your message lands in our inbox.
The Best Way to Reach Our Team
Email is the most reliable route to us. Send your message to [email protected] and a member of our editorial team will read it personally. We don't outsource replies to bots or canned templates — every email gets a human response.
A short note on your topic in the subject line helps us route your message faster. If you're writing about a specific brand, bonus term, or free spins offer, mention the casino name so we can check our records against what's currently published on the page.
What We Can Help With
- Bonus and free spins questions — If a wagering requirement, expiry window, or maximum cash-out figure on one of our free spins offers doesn't match what you saw at the casino itself, tell us. Terms change, and we rely on readers to help us catch it.
- Corrections — Editorial ratings, offer details and payment information can shift. If something looks out of date, flag it and we'll review it.
- Content suggestions — If there's a Canadian casino, a payment method, or a topic like mobile apps or software providers you'd like us to cover in more depth, let us know what you're looking for.
- General enquiries — Questions about how we compare or rank operators, or how our tables and reviews are put together, are always welcome.
- Responsible gambling concerns — If you or someone you know needs support around gambling habits, mention this in your message. We can point you toward general guidance and provincial resources, though we're not a support service ourselves.
We do not handle account issues, deposits, withdrawals or bonus disputes directly — those sit with the casino operator, not with us. If a free spins offer isn't crediting correctly or a withdrawal is delayed, contact the casino's own support team first, since they hold your account details and transaction history.
What Happens After You Send a Message
- Your email arrives with our editorial team, not a general inbox that gets ignored.
- We read it against the current version of the page you're referring to.
- If a correction is needed, we update the relevant listing or table.
- We reply directly, usually within a couple of working days, though this can stretch during busier periods.
Before You Write In: A Few Things Worth Checking First
Some questions come up often enough that you may find your answer faster without waiting on a reply:
| Your question | Where to look first |
|---|---|
| Why do free spins offers differ between casinos on this list? | Each operator sets its own wagering requirements, expiry period and maximum win cap — these are listed beside the offer in our comparison table. |
| Is a casino from this page licensed to accept Canadian players? | Check the casino's own licensing and terms page directly, as regulatory status can change. |
| I play outside standard Canadian restrictions — is there anything for me? | Our Best Non GamStop Casinos 2026 page covers a separate category of operators. |
| Do your rankings change if a casino pays you? | No. Commercial relationships do not decide position — ratings are based on our own review criteria. |
A Note on How We Work
Canadian Casinos may earn a commission when readers sign up through links on this site, but that arrangement never decides which casino ranks where or what we say about it. If our coverage of a free spins offer, a payment method or a licensing detail has affected your experience — for better or worse — we want to hear about it directly, and your feedback genuinely shapes what we update next.
Thanks for taking the time to get in touch. We read everything that comes through.